A Few Gentle Notes

Thank you so much for being here and supporting handmade art. Since everything is created by hand, I put together a few gentle notes to help set expectations before you order.
 Are all items handmade?

Yes — every piece is illustrated, designed, packed, and prepared by me.

Because of this, things take time. I work slowly and intentionally so each order feels special, so I kindly ask for your patience while I create your mail.

Thank you for letting small art be slow.
 Will artworks be duplicated?

Most designs are created in small batches, and some pieces — especially clay works — are one of a kind.

I don’t duplicate original artworks. This keeps each piece personal and special for the person receiving it.
Do you accept returns or refunds?

Because items are handmade and prepared in small batches, I’m unable to accept returns, exchanges, or refunds.

If your order arrives damaged, please send me a message and I’ll do my best to help.
What information should I provide when ordering?

Please enter your complete name, full address, and contact details when placing your order.

Incomplete details may delay processing and shipping.
What happens after I place an order?

Orders are confirmed once payment is validated.

Kind reminder:
No proof of payment = no order confirmation.

Once payment is verified, I’ll begin preparing your mail.

Processing & Shipping
How long is processing time?

Processing times vary depending on order volume, since everything is handmade and packed by me.

During launches, art markets, or busy periods, processing may take a little longer.

Thank you for your patience with slow art.
 Do you ship internationally?

Yes — I ship both locally and internationally 🌎

Shipping times will vary depending on your location and your local postal service. Please note that international orders may take longer to arrive.

Buyers are responsible for any customs fees or taxes if applicable.
 Can I change my address after ordering?

Please message me as soon as possible. If your order hasn’t shipped yet, I can still update your details.

Snail Mail Subscription FAQ
What is the Snail Mail Club?

The Snail Mail Club is a themed monthly bundle of exclusive Artchisan goodies delivered to your mailbox.

Each month includes stationery, stickers, prints, and small surprises you won’t find in the regular shop. Every theme is designed and prepared slowly by me.
How does the subscription work?

The Snail Mail Club is a one-time payment subscription.

You pay upfront once, and I’ll send your mail for the full duration you selected.

For example:

  • A 3-month plan = 3 months of mail
  • A 6-month plan = 6 months of mail
  • A 12-month plan = 12 months of mail

There is no monthly auto-billing.
When does Snail Mail ship?

Snail Mail is prepared after each month’s subscription period closes.

Because everything is handmade and packed by me, shipping usually happens later in the month once all bundles are ready.

I share updates through email and social media.
Will designs repeat?

Snail Mail themes are exclusive.

Most items are not restocked or repeated, which makes each month feel like a keepsake.
Can I cancel my plan?

Since subscriptions are prepaid, plans can’t be cancelled once purchased.

You will continue receiving mail for the full duration of your selected plan.
Can I skip a month?

Skipping months isn’t possible.

Because your plan is prepaid and each month’s mail is prepared in advance, all months included in your subscription will be shipped consecutively.
Are subscriptions refundable?

Subscriptions are non-refundable once purchased. This helps me plan materials, production, and packaging ahead of time.

Thank you for understanding and supporting slow, handmade work.
Can I change my address during my subscription?

Yes — please message me before the next month’s mail ships so I can update your details.
Is Snail Mail handmade too?

Yes — every Snail Mail bundle is illustrated, assembled, and packed by me. That’s what makes it slow, personal, and special.